Last Updated: 8 September 2026
Welcome to Bright Arm Enterprise. These Terms of Service govern your use of our website, services, digital platforms, and other solutions provided by Bright Arm Enterprise.
By accessing our website or engaging our services, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or services.
1. About Bright Arm Enterprise
Bright Arm Enterprise is a solutions enterprise providing technology, digital, business, research, and impact-focused services.
Our services may include:
- Software and web application development
- Website design and development
- Management Information Systems (MIS)
- POS and business management systems
- Research and knowledge management solutions
- Digital transformation and technology consultancy
- Climate and sustainability projects
- Website maintenance and technical support
- Other technology and digital services agreed with clients
2. Use of Our Website
You agree to use this website lawfully and responsibly.
You must not:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to our systems
- Introduce malicious software or harmful code
- Copy, reproduce, or misuse our content without permission
- Interfere with the security or operation of the website
- Use our services to facilitate fraudulent or illegal activities
We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.
3. Our Services
The specific services, features, deliverables, timelines, and costs for a project will be agreed upon with the client before work begins.
Depending on the project, this may be documented through:
- A quotation
- Proposal
- Statement of work
- Service agreement
- Contract
- Invoice
- Written communication confirming the agreed scope
Any additional work outside the agreed scope may attract additional charges.
4. Project Requirements
Clients are responsible for providing accurate information, content, materials, credentials, approvals, and other resources reasonably required to complete a project.
Delays caused by missing information, delayed approvals, unavailable resources, or changes requested by the client may affect the agreed project timeline.
5. Payments
Payment terms will be communicated and agreed upon before or during the engagement.
Where a deposit or milestone payment is required, Bright Arm Enterprise may begin or continue work according to the agreed payment schedule.
Additional work, features, revisions, integrations, hosting, domains, third-party services, or other requirements outside the original scope may be charged separately.
6. Changes and Revisions
Clients may request reasonable changes within the agreed project scope.
Requests that substantially change the original requirements, functionality, design, or scope may be treated as additional work and may require a revised quotation or timeline.
7. Delivery and Acceptance
A project will be considered delivered when the agreed deliverables have been provided to the client for review.
The client is responsible for reviewing the delivered work and communicating any issues or agreed revisions within a reasonable period.
8. Intellectual Property
Unless otherwise agreed in writing, ownership of final custom deliverables created specifically for a client will be governed by the applicable project agreement and payment terms.
Bright Arm Enterprise retains ownership of its:
- Pre-existing software
- Frameworks
- Libraries
- Reusable components
- Development tools
- Templates
- Processes
- Know-how
- Internal systems
Third-party software, plugins, APIs, fonts, images, hosting services, and other licensed materials remain subject to their respective licenses and terms.
9. Client Materials
Clients retain responsibility for the legality and ownership of content, documents, images, trademarks, data, and other materials they provide to Bright Arm Enterprise.
By providing such materials, the client confirms that they have the necessary rights or permission to use them.
10. Third-Party Services
Some projects may depend on third-party services such as:
- Hosting providers
- Domain registrars
- Payment providers
- Cloud platforms
- APIs
- Software libraries
- Plugins
- Email services
- Analytics platforms
Bright Arm Enterprise is not responsible for outages, price changes, policy changes, service interruptions, or failures caused by independent third-party providers.
11. Website Hosting and Maintenance
Where Bright Arm Enterprise provides hosting or maintenance services, the applicable package, renewal period, support level, storage limits, and other conditions will be communicated separately.
Failure to renew applicable services may result in suspension or termination of the relevant service.
Clients are encouraged to maintain appropriate backups of important information.
12. Support
Where technical support is included in a service package, the scope and availability of support will depend on the applicable package or agreement.
Unless expressly stated otherwise, 24/7 support does not necessarily mean that every issue will be resolved immediately. Response and resolution times may depend on the nature and severity of the issue.
13. Confidentiality
We respect the confidentiality of information shared with us during a project.
We will take reasonable steps to protect confidential business, technical, organizational, and project information, subject to applicable law and any separate confidentiality agreement between the parties.
14. Data Protection and Privacy
Bright Arm Enterprise may collect and process personal information when you use our website, submit an enquiry, subscribe to our newsletter, or engage our services.
Such information will be handled in accordance with our Privacy Policy and applicable data protection laws.
15. Security
We take reasonable measures to protect our systems and services.
However, no website, software system, hosting environment, or internet transmission can be guaranteed to be completely secure.
Clients are responsible for maintaining the security of credentials, accounts, passwords, and access information under their control.
16. Service Availability
We aim to provide reliable services, but we do not guarantee that our website or digital services will always be available, uninterrupted, or error-free.
Maintenance, technical problems, security incidents, internet failures, third-party outages, and circumstances beyond our reasonable control may temporarily affect availability.
17. Limitation of Liability
To the extent permitted by applicable law, Bright Arm Enterprise shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or services.
This may include loss of profits, business interruption, loss of data, or loss of business opportunities.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
18. Project Cancellation or Termination
Either party may terminate a project or service in accordance with the applicable agreement.
Where a client terminates a project after work has commenced, the client may remain responsible for payment for work already completed, approved expenses, and other non-refundable costs agreed upon.
Bright Arm Enterprise may suspend or terminate services where a client materially breaches these Terms, fails to make required payments, or engages in unlawful or abusive conduct.
19. Refunds
Refund eligibility will depend on the nature of the service and the terms agreed for the specific project.
Services already completed, third-party purchases, domain registrations, hosting fees, licenses, and other non-refundable expenses may not be eligible for refunds.
Any specific refund terms agreed in a written contract or quotation will take precedence over this general provision.
20. Testimonials and Project References
With appropriate permission, Bright Arm Enterprise may display project names, logos, descriptions, or client testimonials for portfolio and marketing purposes.
We will not intentionally represent a client as endorsing Bright Arm Enterprise where no such endorsement exists.
21. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our services, business practices, or applicable legal requirements.
The updated version will be published on this page with a revised Last Updated date.
22. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Kenya, unless otherwise required by applicable law or agreed in writing between the parties.
Any disputes should first be addressed through good-faith discussions between the parties before pursuing other available legal remedies.
23. Contact Us
If you have questions about these Terms of Service, please contact us:
Bright Arm Enterprise
Email: info@brightarm.co.ke
Location: Kenya
Website: brightarm.co.ke
Have a project in mind?
Let’s build a solution that works.